Legal
Customer Complaint Policy
How we receive, document and respond to customer complaints and concerns.
Customer Complaint Policy
It is the policy of Core Financial, Inc. to respond promptly to customer complaints, disputes, and concerns. We take customer complaints seriously and seek to investigate and address them appropriately.
When a complaint is received, it will be documented and maintained in accordance with the company’s complaint procedures. Complaints will be directed to the appropriate Customer Complaint Officer or designated representative for review and appropriate action.
Core Financial, Inc. is committed to providing financial products and services in compliance with applicable federal and state regulatory requirements, including applicable consumer protection, fair lending, and civil rights laws.
Customers who have a complaint or concern may contact Core Financial, Inc. using the contact information provided on this website.
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